Breaking Down Sankra's Terms and Conditions

Key terms at a glance

When players search for Sankra Casino terms, they are usually looking for the practical limits: how old we require players to be, how many accounts are allowed, and how quickly documents must be sent. The table below sets out the figures that govern how we run accounts and bonuses.

Rule	Detail
Minimum age	18 years
Accounts per person	One per person, household, phone/email and IP address
KYC document deadline	30 days from request
KYC review time	Usually within 10 days of full submission
Deposit rollover before withdrawal	1x the deposit, or a 10-15% fee may apply
Max bet with active bonus	5 GBP per bet or currency equivalent

These figures apply across every account we open, regardless of currency or country of residence.

Account rules and prohibited conduct

We only open one account per person, per household address, per phone number or email, and per personal or shared IP address. Where duplicates are found, we close them and void any winnings held across the related accounts. Players must be at least 18 years old to register, and any winnings found to belong to an underage player are cancelled.

What we do not allow

Our terms prohibit a number of strategies around bonus funds, including covering 24 or more of the 37 spots on roulette, switching from low to high-weighted games after a win, two-tier betting, leaving rounds or free spins unfinished to complete later, exploiting bugs, and running multiple accounts. Player-to-player transfers are also prohibited, and selling, buying or transferring an account to another person is not permitted under any circumstances.

Bonus clauses

Only one bonus may be active at a time and bonuses cannot be stacked. Real money balance is wagered before any bonus balance. If a withdrawal is requested before wagering is complete, the bonus balance and any winnings derived from it may be voided. Full detail on how wagering is calculated sits in our wagering requirements page, and the current offer itself is explained on our casino bonus page.

Verification, closure and complaints

Opening and maintaining an account at Sankra comes with a short set of obligations around identity checks, fund handling and how disputes are raised. The points below cover what players are asked for and what happens at each stage.

• Registration requires email, date of birth, country, phone number, gender, full name, social security number, zip code and username.
• KYC documents can include an ID card, passport or driving licence, proof of address, payment method ownership proof, and in some cases source of wealth statements.
• Documents must be submitted within 30 days of our request, otherwise the account may be closed.
• A phone call or face verification may be requested as an additional check.
• Account closure is available on request through support, but only once the balance is zero and no withdrawals are pending.
• Complaints go first to our support email, then in writing to a separate complaints address if unresolved, with an outcome usually given within 10 days.

Players wanting to close an account permanently can read the full process on our account closure page, and anyone looking to manage play can review our limits and self-exclusion tools before contacting support.