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01
At Sankra Casino, what does the welcome bonus include?
- We do not publish fixed welcome bonus figures, so always check the current terms before depositing. Remember that deposits must be wagered at least 1x before withdrawal; otherwise a fee of 10% of your last deposit applies, or 15% by card or bank transfer.
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02
Which payment methods can I use at online casino Sankra?
- Pay with Visa, Mastercard, bank transfer or e-wallets — no other methods are offered. E-wallet deposits and payouts clear fastest, while card transactions take longer because your bank processes them. Withdrawals go back to the same method you used to deposit.
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03
How long do withdrawals take at Sankra Casino?
- Withdraw within 3 business days of your request, or 3 business days after your previous withdrawal was paid. Our finance department works 06:00–17:00 GMT, Monday to Friday, so weekend requests begin processing on Monday. You may hold a maximum of 3 pending withdrawals.
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04
At Sankra, how much can you withdraw?
- Limits depend on your VIP level and currency, set by your activity over the previous 90 days. For example, EUR players withdraw from 500 per day and 7,000 per month at level 1, rising to 1,500 per day and 20,000 per month at level 5.
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05
Which currencies does Sankra accept?
- Hold your balance in EUR, PLN, CHF, HUF, CZK, DKK or CAD. Choose your currency at registration, as all deposit, withdrawal and VIP limits are calculated in the currency on your account. We support Visa, Mastercard, bank transfer and e-wallets across these currencies.
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06
How do I contact support at Sankra Casino?
- Reach us through live chat or email. For formal complaints, email first; unresolved cases go in writing to our complaints address, with an outcome provided within 10 days. Complex cases may take longer, handled by our Complaints Resolution Committee.
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07
Is there a fee for an inactive account?
- Yes. An account becomes inactive after 180 days without a login, and we then apply a 5 GBP monthly admin fee until the balance reaches zero. Simply log in regularly to keep your account active and avoid the charge entirely.