Sankra Casino Tools for Safer Play
Self-exclusion requests are actioned within 24 hours of our receiving your email. Sankra also gives you a 13-question self-assessment and temporary breaks on request, so you decide how and when to pause.
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Staying in control at Sankra Casino UK
We built our responsible gaming tools around three practical options: self-exclusion, temporary breaks, and self-assessment. If you ask us to close your account via email, we action the self-exclusion within 24 hours, and the account stays closed for the period you request. This sits alongside the account limits available on our limits and self-exclusion page, where you can review what applies to your account.
Temporary breaks and self-checks
If you are not ready for a full self-exclusion, we offer a temporary break on request through our support team, giving you time away from the account without closing it permanently. We also publish a 13-question self-assessment on our responsible gaming page, which helps you reflect on your own play before deciding whether a break or exclusion is the right step.
We recommend speaking to someone outside Sankra too. We point players towards GamCare, Gamblers Anonymous and Gambling Therapy, three organisations that offer independent support separate from any casino account. For households with children, we also recommend parental control software such as Net Nanny to help keep underage users away from gambling sites altogether, since registration under 18 is prohibited and any underage winnings are cancelled.
Responsible gambling tools at a glance
The table below sets out the core tools we make available and how each one works in practice.
| Tool | How it works |
|---|---|
| Self-exclusion | Requested by email; account closed within 24 hours |
| Temporary break | Requested through support; account paused for an agreed period |
| Self-assessment | 13-question checklist on our responsible gaming page |
| Parental controls | Net Nanny recommended to restrict underage access |
| Help organisations | GamCare, Gamblers Anonymous, Gambling Therapy |
None of these tools require proof of a problem before you use them; a simple request is enough to start the process.
What happens after you ask for help
Once we receive a self-exclusion email, we close the account within 24 hours and will not reopen it before the period you specified has ended. Underage registrations are blocked from the outset, and any winnings found to belong to an underage player are cancelled rather than paid out, which is part of how we keep the platform restricted to adults only.
Temporary breaks work differently from self-exclusion: you contact support directly, agree a pause, and the account remains yours to return to once the period is over. This is a lighter option for players who want distance without a full closure, and it can be requested at any time rather than waiting for a fixed review date.
If you decide a break or exclusion is not enough and you want to close your account entirely, that is a separate step, and balance and funds questions around closing an account are covered in detail elsewhere. Our self-assessment checklist is there as a starting point if you are unsure which option fits, and it costs nothing to work through before you contact us.